As I sprint through my inbox toward Austin later this week, I have an observation about how issues get resolved:
If distance among people is greater than X miles + question Y cannot be resolved by email, than email results in more email.
(Cost of time: medium-high, emotional cost: high. Duration: endless)
If distance among people is less than X miles + question Y cannot be resolved by email, than email results in in-person meeting.
(Cost of time: medium, emotional cost: low. Duration: short)
- Additional people in CC
- Additional people in BCC
- Standing meetings
If, after multiple threads, issues are unresolvable via non-face means, meet in person. While the hurdle of meeting face to face seems higher, the time and emotional costs are ultimately lower. Face-time saves time.