Jeffrey Zeldman on showing up early:
If you plan to arrive early, then you are covered when circumstances beyond your control conspire to make you late. …. This is simple and obvious but many otherwise brilliant professionals clearly don’t think about it. The result is that they often arrive late. It’s never their fault, and yet it’s always the same people who are late.
Love means never having to say you’re sorry, but client services means apologizing every five minutes. Give yourself one less thing to be sorry for. Take some free advice. Show up often, and show up early.